Troubleshooting WP Fusion: How to Fix Skipped Webhooks in ActiveCampaign

If you’ve run into a recurring issue where WP Fusion skips webhooks, preventing the contact records from updating in your logs, then you’re in the right place. After diving into the matter, I found that your DNS settings could be the culprit, especially if you’re using a subdomain for your membership site.

Understanding the Issue

Initially, I thought following WP Fusion’s support advice to add a specific parameter would solve the problem. However, that didn’t seem to resolve the issue. When running tests, webhooks were still being skipped, which meant that the contact records were not updating as they should.

The Root Cause: DNS Settings

Upon further investigation, I discovered that the issue could be related to the DNS settings for your subdomain. If you have your subdomain set to “Proxy,” there’s a protective layer that might be blocking the webhook from WP Fusion. To fix this, make sure your DNS settings are set to “DNS only.”

The Solution

Once you’ve changed your DNS settings to “DNS only,” run your tests again. You should find that the webhook issue is resolved, and your contact records update correctly in the WP Fusion log.

Still Need Help?

If you’re still encountering obstacles or need specialized advice, you can Book a Free Discovery Call with us to discuss your specific needs and see how we can assist you in solving them.

Wrapping Up

Thank you for taking the time to read this blog post. If you have any more questions or need further clarification, feel free to leave a comment below. I’m more than happy to create additional video tutorials based on your queries.

That’s all for now. Stay tuned for more helpful tips on managing your WordPress membership site!

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