Add-On Services

Ongoing Tech Support & Maintenance

Stay Confident Knowing Your Membership Site Is Always in Good Hands.

Your site doesn’t stop needing care after launch — and neither do we.  

We’ll handle plugin updates, security monitoring, and everyday fixes so you can focus on serving your members, not managing your tech.

Because a Membership Site Is a Living System — Not a One-Time Project.

A successful membership site grows, changes, and scales over time.  But with that growth comes updates, new features, and potential risks. 

Our Ongoing Tech Support & Maintenance service keeps your platform secure, optimized, and running smoothly — so you can launch confidently, handle growth easily, and never worry about what’s happening behind the scenes.

What This Service Does

We provide proactive maintenance and on-call technical support for your membership site.

That means fewer surprises, faster fixes, and a trusted team that knows your platform inside out.

With this service, you’ll get:

Regular plugin, theme, and core updates (tested safely first)
Daily or weekly uptime and security monitoring
Quick fixes for minor issues or broken features
Assistance with new integrations or updates
Monthly performance and maintenance reports (optional for retainers)

Over half of WordPress vulnerabilities come from outdated plugins — we make sure yours never become one of them.

How It Works

Step 1:

Initial Site Review & Setup

We’ll audit your site setup, document plugins, and establish a backup and monitoring system for safety.

Step 2:

Monthly Maintenance & Support

We’ll perform regular updates, performance checks, and fixes. 

You can also request small improvements, configuration changes, or troubleshooting support anytime during your plan.

Step 3:

Reporting & Recommendations

Each month (or as needed), we’ll share what was updated, any issues resolved, and recommendations for further improvements.

All work is tracked transparently in ClickUp and Hubstaff, so you always see what’s being done.

✅ What’s Included

🚫 What’s Not Included

(but available as separate services)

🔒 Tools & Monitoring

We use industry-leading tools to keep your site protected and stable:

ManageWP for updates and backups
Wordfence for vulnerability protection
UptimeRobot for downtime alerts
LiteSpeed Cache or WP Rocket for performance tuning
ClickUp + Hubstaff for transparent tracking and reports

FAQs

Q: How often do you update the site?

We perform updates weekly or bi-weekly depending on the site’s activity and hosting setup — always with backups and rollback plans.

Q: Can I request help anytime?

Yes — you can request help anytime during your active support plan. All work is tracked hourly through Hubstaff and deducted from your pre-paid credits. You can easily top up credits as needed, so your site always stays covered without surprise costs.

Q: What if something breaks during an update?

We always test updates first and create backups before applying changes. If an update causes an issue, we’ll restore the site and investigate the cause.

Q: How do I know what’s being done?

You’ll receive a summary of completed tasks and all work is tracked transparently in ClickUp.